Payment and refund policy
Updated 27 October 2026. These are the planned policies for full-performance video packs; purchases remain closed during final validation. Earlier five-second orders retain their original rules below.
Before generation
Stripe hosts one-time checkout. The server verifies the exact product, owner, amount, currency, payment mode and paid session before crediting a pack. It reserves one video before requesting models. An unpaid checkout does not start generation.
Confirmed technical failure
If generation reaches a confirmed terminal failure without a delivered video, the reserved video returns to your balance. It can fund a new attempt. No duplicated credit is granted by refreshing or repeating the failure check. A delay or network interruption is not proof of failure: an unknown charged submission is held for reconciliation rather than resubmitted.
Wholly unused pack
Within seven days of purchase, use the studio's refund action for a wholly unused pack with no generation in progress. The refund is requested to the original payment method. The balance cannot be spent while the refund is being reconciled. Bank and payment-provider processing times vary. If automatic processing fails, contact support with the receipt ID.
A partially consumed pack does not qualify for an automatic whole-pack refund. Failed renders release their reservations; completed videos stay used even after media deletion. Applicable consumer rights remain.
Closing checkout and deleting an order
Leaving an unpaid checkout does not start models. If payment completed while leaving, the paid balance is still credited. If the pending photo was deleted or expired before that payment was verified, the paid videos remain unused in your balance; they are not lost. A wholly unused pack can then be refunded under the window above.
An in-progress or uncertain full-performance render cannot be cancelled by repeatedly deleting and recreating attempts. Wait for the existing attempt or contact support. Deleting completed media removes access but does not turn a successful delivery into a technical failure.
Quality concerns
AI may alter the face, hands, clothing or motion. A disliked result is not automatically a technical failure or an unlimited free remake. Please contact support@burningbridgesvideo.online with the order and receipt ID for a quality concern. Do not email sensitive photos, recovery codes, cookies or card details.
Earlier $4.99 five-second orders
Those orders remain separate. Their purchase includes first/last-frame review and one optional last-frame remake. A confirmed failed task without delivery is eligible for a refund to the original payment method. A verified late payment for an order deleted before generation is reconciled and refunded. Generation already started cannot be recalled by deletion. Open earlier orders.